Termini e condizioni del servizio

Sarah & Steven Montreal

These Terms of Service apply to all purchases and use of the website operated by Sarah & Steven Montreal.

1. Applicability

By placing an order on our website, you agree to these Terms of Service.

2. Product Information

We make every effort to describe products accurately and keep information up to date. However, typographical errors, inaccuracies, or omissions may occur.

We reserve the right to correct any errors and to update product information, pricing, and availability at any time.

3. Orders and Payment

  • Orders are processed after full payment has been successfully received.

  • Available payment methods may vary by country and region.

  • Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Orders may be shipped directly from our supplier/fulfillment partner

Delivery times are estimates and not guarantees. Delays may occur due to customs, carrier issues, or seasonal demand.

5. Returns and Cancellations

Please refer to our Return & Refund Policy for full details on returns, refunds, and eligibility conditions.

6. Liability

To the extent permitted by law:

  • We are not responsible for indirect or consequential damages arising from the use of our website or products.

  • We are not responsible for shipping loss or damage where tracking confirms delivery to the address provided by the customer.

  • Customers are responsible for providing an accurate shipping address.

Nothing in these terms limits liability where such limitation is not permitted by law.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, branding, graphics, and design elements, is the property of Steven & Kate Melbourne and/or its licensors and may not be copied, reproduced, or used without prior written permission.

8. Complaints

Complaints may be submitted in writing viainfo@sarahstevenmontreal.com . We aim to respond within 1-3 business days.