Informativa sui rimborsi

At Sarah & Steven Montreal, we are committed to providing a smooth and enjoyable shopping experience. If for any reason you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

Important: This Return & Refund Policy applies in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes your legal rights.

1. Return Window (30 Days)

  • You may request a return within 30 days of receiving your order.

  • A return can only be requested after the item has been physically delivered and received.

2. Return Eligibility

To be eligible for a return, the item must be:

  • Unworn

  • Unused

  • Unwashed

  • Undamaged

  • In its original condition

  • Returned with all original tags and labels attached

Trying on items is allowed, but wearing/using them beyond fitting purposes is not permitted.

We reserve the right to refuse returns or issue only a partial refund if items show signs of wear, stains, odors, damage, or missing tags.

3. Return Shipping Costs

  • For returns due to personal preference (e.g. change of mind, size preference, style preference), return shipping costs are the responsibility of the customer, including any applicable international shipping fees and customs charges.

  • If an item arrives incorrect, damaged, or defective, please contact us immediately at info@sarahstevenmontreal.com so we can provide an appropriate solution in accordance with applicable law.

4. How to Request a Return

  1. Emailinfo@sarahstevenmontreal.com  within 30 days of receiving your order.

  2. Include:

    • Order number

    • Full name

    • Item(s) you wish to return

    • Reason for return (optional, but helpful)

  3. We will provide return instructions and the return address.

  4. Ship the item according to the instructions provided.

We strongly recommend using a tracked shipping method (track & trace), as we cannot guarantee receipt of returned items without proof of shipment.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you whether the return is approved or rejected.

  • If approved, your refund will be processed to the original payment method within 14 days.

  • Original shipping charges and return shipping costs are only reimbursed where required by law or where explicitly agreed by us.

6. Delivery Address Responsibility

  • Customers are responsible for providing a correct and complete shipping address at checkout.

  • We are not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

  • Address errors should be reported as soon as possible, preferably within 24 hours of placing the order.

  • If tracking confirms delivery to the address provided at checkout, this will generally be treated as proof of delivery (without affecting your legal rights).